The ability to concentrate on the task at hand becomes effortless. What I discovered was that I had entered into what psychologist call a state of flow - a state in which we are completely absorbed in an activity and unaware of all other stimuli. (I ended up developing a white paper on how companies can leverage the power of gaming for leadership development here). Intrigued to better understand my own irrationality, I turned to the psychology research to comprehend what was happening to the state of my mind when playing a game. Where did this absurd thought come from? Would I really rather stay on an overcrowded flight longer in the hopes of matching more same colored shapes?
I just needed 10 more minutes to finish the level and get my new badge! I was annoyed that the flight was now coming to an end. I couldn't believe how I felt when the pilot announced it was time to put away all electronics for landing. I remember being on what seemed like a never ending plane ride to the West Coast, when I decided to turn on my iPad for an innocent game of Bejeweled to pass the time.
Those mundane tasks and their results will be more valued by you and your client which will be beneficial for the end users, the customers.Have you ever wondered what makes gaming so addictive? So, use this opportunity to “wow” your client and shift the outlook on the task and process. Communicating in a positive way whether it is through email or phone calls will strengthen relationships and allow individuals to direct their attention to other tasks. Yes, the task at hand may be seen as mundane, but this is your opportunity to have a positive attitude and express to the client you see the importance of the task. Depending on the task, this may be as simple as creating a shareable document with instructions and reminders.Īs the process changes so should the mindset. This will then ease the steps of sharing your process with the client in the case that replication is needed on their end. Whatever the task at hand may be, finding ways to streamline it will be beneficial to both you and the client. Some examples may be putting checks and balances in place, training others for consistency, or creating opportunities for team collaboration as the task evolves. Finding ways to make it more efficient, sustainable, and consistent will help eliminate wasted time. What is the outcome if left incomplete?īy answering these questions, you are providing yourself with more insight, which will aid in creating a defined process.Do your results go beyond the client and to the end user/customer?.How are the results of the task utilized?.Here are a few questions to ask yourself: As we aid in those tasks for our clients, it is important to take a step back and think about the purpose. This may include pulling data for a report or updating information on previously curated documents.
* You and your client encounter mundane tasks each day. Studies have shown employees spend more than three hours a day on mundane computer tasks.
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